At Lamsatech, we take pride in the quality of our customized products and promotional gifts. Because our items are custom-made or personalized specifically for each order, we do not offer general returns or exchanges for change of mind.
Damaged or Defective Items: We ensure that every item is carefully inspected before shipping. However, if you receive a product that is damaged, defective, or has a printing error caused by us, we are happy to offer a replacement or a full refund.
- Reporting Window: You must report any damaged or defective items within 7 days of receiving your order.
- Proof Required: Please provide clear photos or a short video showing the damage or printing defect along with your order number.
- Resolution: Once verified, we will process your replacement or refund promptly at no additional cost.
For assistance or to report an issue, please contact us via WhatsApp or email.